Air New Zealand has recently launched a new campaign. What makes me chuckle, and angry is the folllowing ad:
My response: If you say I can demand it during take-off and landing, why did I have to fly for around 26 hours with you people and have no on-demand service, after the flight was delayed for around 13 hours?
I guess that's what you get when your national operator turns into a what is effectively a budget airline. Never flying Air New Zealand again.